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Friday, 30 August 2013

Automakers that best satisfy consumers

Of the eight nameplates with satisfaction levels above the industry average, only two are domestic (Cadillac and GMC), and the three bottom entries are all domestic (Jeep, Dodge and Chevrolet). Overall in 2013 consumers rated their satisfaction with newly purchased vehicles down 1.2 percent compared with a year ago, with the most sizable downturns at Chevrolet and Buick.

       1. Mercedes-Benz
    Mercedes jumped 4% over last year's satisfaction ratings.
  2. Lexus
    Lexus slipped slightly in its ratings compared to last year but continued to hold the No. 2 spot on the list.
        3. Subaru
    A man rides a horse as a Subaru Impreza WRX with driver Yuriy Protasov and co-driver Kyrylo Nesvit, both from Ukraine, compete in the WRC Acropolis Rally. Subaru was the highest-ranked non-luxury marque on the list.
    4. Toyota
    As recently as 2010 American and Japanese auto brands were tied in satisfaction ratings, but this year Asian brands far surpassed those from Detroit.
  5. Honda
    The top automakers for 2013 are a mix of luxury and Japanese brands.
  6. Cadillac
    Cadillac is tied for the highest-ranked American brand on the satisfaction list.
    Overview of the GMC Sierra All-Terrain

    8. Volkswagen
     Volkswagen dipped slightly in its score over 2012 but still exceeds the luxury average satisfaction rate.
    9. Acura
    Acura's satisfaction score equals the industry average, along with Ford, Nissan and Chrysler.

    10. Ford
     The Ford nameplate remained unchanged from 2012 and sits at the industry average for satisfaction ratings.


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